LONDON — LONDON (AP) — McDonald’s apologized Friday for an international generation outage that shuttered some eating places for hours.
The corporate mentioned the outage was once led to by way of a third-party generation supplier and was once no longer a cybersecurity factor. It began round 12 a.m. CDT all over a configuration exchange and was once akin to being resolved about 12 hours then, the Chicago-based corporate mentioned.
“Reliability and stability of our technology are a priority, and I know how frustrating it can be when there are outages. I understand that this impacts you, your restaurant teams and our customers,” Brian Rice, the corporate’s world prominent data officer, mentioned in a remark.
“What happened today has been an exception to the norm, and we are working with absolute urgency to resolve it. Thank you for your patience, and we sincerely apologize for any inconvenience this has caused,” the statement added.
The company said the outage also wasn’t related to its shift to Google Cloud as a technology provider. In December, McDonald’s announced a multi-year partnership with Google that will move restaurant computations from servers into the cloud. The partnership is designed to speed up tasks like ordering at kiosks and to help managers optimize staffing.
Earlier Friday, McDonald’s in Japan posted on X, formerly Twitter, that “operations are temporarily out at many of our stores nationwide,” calling it “a system failure.” In Hong Kong, the chain mentioned on Fb {that a} “computer system failure” knocked out orders on-line and thru self-serve kiosks.
Downdetector, an outage tracker, additionally reported a spike in issues of the McDonald’s app over a number of hours.
Some McDonald’s eating places had been working typically once more nearest the outage, with public ordering and getting their food Friday at places in Bangkok, Milan and London.
A colleague at a cafe in Bangkok mentioned the gadget was once i’m sick for roughly an age, making it inconceivable to pluck on-line or bank card bills however permitting it to nonetheless settle for money for orders.
At every other location in Thailand’s capital, there was once plywood over a door with an indication pronouncing, “Technicians are updating the system,” even as customers were ordering again and paying digitally.
A worker at a Milan restaurant noted that the system was offline for a couple of hours and a technician walked them through getting it back up and running.
A spokesperson for McDonald’s in Denmark said the “technology failure” was once resolved there and eating places had been not hidden.
Media shops reported that consumers from Australia to the U.Okay. had complained of problems with ordering, together with a buyer in Australia who posted a photograph to X pronouncing a kiosk was once unavailable.
___
AP reporters Jintamas Saksornchai and David Cohen in Bangkok, Jan M. Olsen in Copenhagen, Denmark; Kelvin Chan in London; Colleen Barry in Milan; and Yuri Kageyama in Tokyo contributed.
